Make ticket in the past

[joostspike]

Hello,

How is it possible to make a ticket that is handled in the past.
When we want to create a ticket on 5th of january, the software says:

Code: Select all

ERROR, Date Cannot be in the past

.

Can i configure the system to accept tickets in the past?

I'm using OTRS 3.1.11

Best regards,
Joost Lauwen

[jojo]

No

[joostspike]

Ok, but I see there is no resctriction on the time on the same day.
Placing a ticket on 09:00, when it is evening is possible.


Is'n't it possible to change something in the systeem, to deactivate this restriction?

[jojo]

via which way you wan't to create the ticket?

[joostspike]

We are using the ticketsystem as internal tciketsystem. Only admins/agents can make and update tickets.

We are making tickets via "Create Phone Ticket"

[jojo]

this frontend has no possibility to change the creation timestamp. The only date time field is fot the pending reminder