[SOLVED] phone ticket creation - customer field autocomplete

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artturi
Znuny newbie
Posts: 24
Joined: 11 Nov 2012, 00:14
Znuny Version: 3.1.11
Real Name: Mikael Kermorgant
Company: Iufm de Paris

[SOLVED] phone ticket creation - customer field autocomplete

Post by artturi »

Hello,

Our setup has ldap integration with phone number lookup and mapping.
When I create a phone ticket, the customer field gets autocompleted with a result of the form

Lastname Firstname <user@domain phoneNumber>

This field gets validated and an syntax error is shown. If I remove by hand the phoneNumber, it works.
Do you know where I can fix that ?

Best regards,

Mikael
Last edited by artturi on 21 Nov 2012, 15:30, edited 1 time in total.
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
jojo
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Joined: 26 Jan 2007, 14:50
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Re: phone ticket creation - customer field autocomplete prob

Post by jojo »

Config.pm, the value:CustomerUserListFields
email needs to be the last one here
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artturi
Znuny newbie
Posts: 24
Joined: 11 Nov 2012, 00:14
Znuny Version: 3.1.11
Real Name: Mikael Kermorgant
Company: Iufm de Paris

Re: phone ticket creation - customer field autocomplete prob

Post by artturi »

How can I have waited so long to come here and ask ? ;)

Thanks a lot for this fast answer !
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
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