Hello,
Our setup has ldap integration with phone number lookup and mapping.
When I create a phone ticket, the customer field gets autocompleted with a result of the form
Lastname Firstname <user@domain phoneNumber>
This field gets validated and an syntax error is shown. If I remove by hand the phoneNumber, it works.
Do you know where I can fix that ?
Best regards,
Mikael
[SOLVED] phone ticket creation - customer field autocomplete
Moderator: crythias
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- Znuny newbie
- Posts: 24
- Joined: 11 Nov 2012, 00:14
- Znuny Version: 3.1.11
- Real Name: Mikael Kermorgant
- Company: Iufm de Paris
[SOLVED] phone ticket creation - customer field autocomplete
Last edited by artturi on 21 Nov 2012, 15:30, edited 1 time in total.
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
Using ORS::ITSM 3.1.11-3.1.6 on Debian
Re: phone ticket creation - customer field autocomplete prob
Config.pm, the value:CustomerUserListFields
email needs to be the last one here
email needs to be the last one here
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 24
- Joined: 11 Nov 2012, 00:14
- Znuny Version: 3.1.11
- Real Name: Mikael Kermorgant
- Company: Iufm de Paris
Re: phone ticket creation - customer field autocomplete prob
How can I have waited so long to come here and ask ? 
Thanks a lot for this fast answer !

Thanks a lot for this fast answer !
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
Using ORS::ITSM 3.1.11-3.1.6 on Debian