Agent Dashboard help?

[jonny24ie]

Hi all,

Hopefully I can get some help on this matter, I have been landed the task of building an OTRS build for our organisation but its been a long time since I have done any development work.

At the moment I have OTRS built but on the Agent Dashboard I can only see the following options:

"Reminder Tickets"
"New Tickets"
"Open Tickets/need to be answered"

However I would like to add a view in there for "Closed Tickets" but I have no idea where I would do this, can someone please point me in the Right direction?

Thanking you.
Jonny

[jojo]

Having closed tickets in the dashboard might not be usefull as it will grow and grow...

To access closed tickets you can use "Statusview" and Ticket Search