Change Manager Workflow

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Karlos40
Znuny newbie
Posts: 9
Joined: 20 Apr 2012, 12:19
Znuny Version: 2.4.9
Real Name: Karl
Company: Samson

Change Manager Workflow

Post by Karlos40 »

Hi, I'm trying to get my head around how to progress a Change and or Work Order through the workflow? I can't quite see how you change the state of a Change? How do you approve a Change and move it on to the next state? I gather it is something to do with the Conditions / Actions, but can't seem to get it to work!? :(
andreabignozzi
Znuny newbie
Posts: 8
Joined: 10 Dec 2012, 20:22
Znuny Version: 3.1.6
Real Name: Andrea Bignozzi
Company: Nest2 s.p.a.

Re: Change Manager Workflow

Post by andreabignozzi »

I think you need to open a Report, the permit to your agent to describe the activity related to a workorder and change its state.


Regards
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