Boolean operator search

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longnguyenotrs
Znuny newbie
Posts: 11
Joined: 02 Jan 2013, 19:03
Znuny Version: 3.1.6
Real Name: Long Nguyen
Company: CyberWolf

Boolean operator search

Post by longnguyenotrs »

Hi all,

I would like to do searching with other boolean operator than AND (such as OR) for criteria. For example, I want to search for tickets which I am the owner OR responsible.
Could anybody help me on this. Thanks in advance

Best regards,

Long
longnguyenotrs
Znuny newbie
Posts: 11
Joined: 02 Jan 2013, 19:03
Znuny Version: 3.1.6
Real Name: Long Nguyen
Company: CyberWolf

Re: Boolean operator search

Post by longnguyenotrs »

Could anybody help me please?
jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Boolean operator search

Post by jojo »

As it seems that you have the need for fast support times, you should consider buying commercial support!


The answer to your question is: no this is not possible without (massive) change of the code
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
longnguyenotrs
Znuny newbie
Posts: 11
Joined: 02 Jan 2013, 19:03
Znuny Version: 3.1.6
Real Name: Long Nguyen
Company: CyberWolf

Re: Boolean operator search

Post by longnguyenotrs »

jojo wrote:As it seems that you have the need for fast support times, you should consider buying commercial support!


The answer to your question is: no this is not possible without (massive) change of the code
Thanks for your answer jojo. Actually, I don't need fast support times for this question, so as long as you can help me, I can wait all the time from you :). Thanks in advance.

Best regards,

Long
longnguyenotrs
Znuny newbie
Posts: 11
Joined: 02 Jan 2013, 19:03
Znuny Version: 3.1.6
Real Name: Long Nguyen
Company: CyberWolf

Re: Boolean operator search

Post by longnguyenotrs »

Could anybody help me please. Thanks so much

Best regards,

Long
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Boolean operator search

Post by jojo »

it is not possible without development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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