We are working on implementing Change Management module. I enabled module for Customers in Frontend::Customer::ModuleRegistration.
For my testing change entry, I added demo customer user as CAB member and still cannot get it to show up in Customer dashboard, I adjusted permissions in Customers-Groups in Admin area also. What else need to be adjusted? This functionality is crucial to us.
Attachment is a screenshot of what the screen looks like for the Customer added to CAB.
**We are currently not using Services.
How to make 'Changes' viewable by Customers?
Moderator: crythias
-
- Znuny newbie
- Posts: 35
- Joined: 07 May 2012, 19:56
- Znuny Version: OTRS 3.0
- Real Name: Natalia King
- Company: Lyons Consulting Group
- Location: Chicago, Illinois
- Contact:
How to make 'Changes' viewable by Customers?
You do not have the required permissions to view the files attached to this post.
OTRS 3.0, CentOS 5.5
-
- Znuny newbie
- Posts: 35
- Joined: 07 May 2012, 19:56
- Znuny Version: OTRS 3.0
- Real Name: Natalia King
- Company: Lyons Consulting Group
- Location: Chicago, Illinois
- Contact:
Re: How to make 'Changes' viewable by Customers?
I enabled 'Services', linked Workorder to Service that Customer has access to and now Change is shown in Customer frontend BUT it is not clickable, as in Customer can view:
- state of Change
- number
- title
- numbers of workorders
- planned start & end
...and I suppose I can add other columns.
But I would like Customer to see more detailed information, i.e. Change (entire entry), each workorder, etc.
- state of Change
- number
- title
- numbers of workorders
- planned start & end
...and I suppose I can add other columns.
But I would like Customer to see more detailed information, i.e. Change (entire entry), each workorder, etc.
OTRS 3.0, CentOS 5.5
Re: How to make 'Changes' viewable by Customers?
this requires development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com