How to make 'Changes' viewable by Customers?

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nking
Znuny newbie
Posts: 35
Joined: 07 May 2012, 19:56
Znuny Version: OTRS 3.0
Real Name: Natalia King
Company: Lyons Consulting Group
Location: Chicago, Illinois
Contact:

How to make 'Changes' viewable by Customers?

Post by nking »

We are working on implementing Change Management module. I enabled module for Customers in Frontend::Customer::ModuleRegistration.

For my testing change entry, I added demo customer user as CAB member and still cannot get it to show up in Customer dashboard, I adjusted permissions in Customers-Groups in Admin area also. What else need to be adjusted? This functionality is crucial to us.

Attachment is a screenshot of what the screen looks like for the Customer added to CAB.

**We are currently not using Services.
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OTRS 3.0, CentOS 5.5
nking
Znuny newbie
Posts: 35
Joined: 07 May 2012, 19:56
Znuny Version: OTRS 3.0
Real Name: Natalia King
Company: Lyons Consulting Group
Location: Chicago, Illinois
Contact:

Re: How to make 'Changes' viewable by Customers?

Post by nking »

I enabled 'Services', linked Workorder to Service that Customer has access to and now Change is shown in Customer frontend BUT it is not clickable, as in Customer can view:

- state of Change
- number
- title
- numbers of workorders
- planned start & end

...and I suppose I can add other columns.

But I would like Customer to see more detailed information, i.e. Change (entire entry), each workorder, etc.
OTRS 3.0, CentOS 5.5
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: How to make 'Changes' viewable by Customers?

Post by jojo »

this requires development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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