[solved] State issue

[jorjac]

Hello,

I want to know if it's possibile to define in OTRS 3.2.1 a rule which allows me to move automatically a ticket (closed with a specific state let's call it closed and acknowledged) from a third party queue in to a general queue. I tried with postmaster filter but I can't obtain what I need. Is it possible to see the tickets closed with the state closed and acknowledged in the Dashboard or in a place where the agents can see them easily.

Thanks,

[crythias]

a rule which allows me to move automatically a ticket (closed with a specific state let's call it closed and acknowledged) from a third party queue in to a general queue

Generic Agent should help with that.

Is it possible to see the tickets closed with the state closed and acknowledged in the Dashboard

That would be prohibitively and obnoxiously huge over time. But you can always save a search with that criteria.

[jorjac]

Generic Agent did the job. Thanks for your help!