Hi,
I'm trying to use the SLA feature to esacale tickets differently for each of our customers.
I've setup the system (service, sla, customer<->service) and filled in the escalation Update field but the tickets never escalate.
Is there something else I have to do to activate this feature?
Thanks
SLA update escaltion doesn't work
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crythias
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Re: SLA update escaltion doesn't work
The service needs to be assigned to ticket and customer.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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