MIME in automatic messages

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masterpit
Znuny newbie
Posts: 5
Joined: 08 Feb 2013, 11:33
Znuny Version: 3.1.11
Real Name: Piotr

MIME in automatic messages

Post by masterpit »

Hi,

Its my 3rd day of searching for solution in internet, but still no answer. When sending mails from agents via messages i can add in HTML tags images coded in base 64. New feature, copy- paste image from clipboard work also fine. Everything seems ok.

Problem is, when i try to do the same in auto-response send by system. Like in new ticket notifications to customer, or survey invitation. In OTRS everything looks fine(RichText editor), but customer doesn't get this image.

Any idea whats wrong.

Regards.
jojo
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Re: MIME in automatic messages

Post by jojo »

Auto Responses do not support attachments (a picture is an attachment)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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masterpit
Znuny newbie
Posts: 5
Joined: 08 Feb 2013, 11:33
Znuny Version: 3.1.11
Real Name: Piotr

Re: MIME in automatic messages

Post by masterpit »

I know that auto messages don't support attachments by default, is there any chance to force it? Maybe change something in sources?

I really have to make it working.
jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: MIME in automatic messages

Post by jojo »

this will be a lot of development, so not just changing something...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
masterpit
Znuny newbie
Posts: 5
Joined: 08 Feb 2013, 11:33
Znuny Version: 3.1.11
Real Name: Piotr

Re: MIME in automatic messages

Post by masterpit »

Your answer made me really sad :) Ok, time to code. Its really hard to believe, that otrs developers made such a thing. Its possible to paste picture in RichText editor but not to send.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: MIME in automatic messages

Post by jojo »

pasting images to the rich text editor is just an Firefox Feature which works with the used CK Editor.

If you need such a feature we would happy to develop it for you (please contact the sales team for an offer)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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