Escalation Suspend in OTRS

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anandp
Znuny newbie
Posts: 25
Joined: 18 May 2012, 07:07
Znuny Version: 3.0.10

Escalation Suspend in OTRS

Post by anandp »

Dear Team,

Is there any possibilities of suspending Escalation when a ticket has put in a particular state.

I am using OTRS Helpdesk 3.2.2 and ITSM 3.2.2.

Thanks
Anand
anandp
Znuny newbie
Posts: 25
Joined: 18 May 2012, 07:07
Znuny Version: 3.0.10

Re: Escalation Suspend in OTRS

Post by anandp »

Anybody has any updates on this :(
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Escalation Suspend in OTRS

Post by jojo »

Please usw forum search.

There is an addon for support customers only
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
anandp
Znuny newbie
Posts: 25
Joined: 18 May 2012, 07:07
Znuny Version: 3.0.10

Re: Escalation Suspend in OTRS

Post by anandp »

Is There any possibility of achieving the same to ordinary users ( without Support Customers)
reneeb
Znuny guru
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Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
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Re: Escalation Suspend in OTRS

Post by reneeb »

You could port the module from http://znuny.com/en/#!/addons to 3.2.x (and send patches to znuny).
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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