Escalation Suspend in OTRS

[anandp]

Dear Team,

Is there any possibilities of suspending Escalation when a ticket has put in a particular state.

I am using OTRS Helpdesk 3.2.2 and ITSM 3.2.2.

Thanks
Anand

[anandp]

Anybody has any updates on this

[jojo]

Please usw forum search.

There is an addon for support customers only

[anandp]

Is There any possibility of achieving the same to ordinary users ( without Support Customers)

[reneeb]

You could port the module from http://znuny.com/en/#!/addons to 3.2.x (and send patches to znuny).