"Escalation view" strange behavior (may be)

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depres
Znuny newbie
Posts: 3
Joined: 05 Mar 2013, 12:05
Znuny Version: 3.2.2
Real Name: Vladimir

"Escalation view" strange behavior (may be)

Post by depres »

Hi all,

I have a little bit strange situation with escalated tickets view. Any ticket form queue with enabled escalation is shown in all three filters, i.e. "Today", "Tomorrow", "Next Weak".
Escalation time is set to 120 minutes, calendar dos not set, business ours from 8 till 17:59 and ticket was created at 14:50.
So i suppose ticket should be only viewed in "Today" escalation list, am i wrong or i need to tune something ?

p.s. Sorry for my English.
OTRS 3.2.2, Debian 6.0, MySQL.
depres
Znuny newbie
Posts: 3
Joined: 05 Mar 2013, 12:05
Znuny Version: 3.2.2
Real Name: Vladimir

Re: "Escalation view" strange behavior (may be)

Post by depres »

Any one? I still can't fiend reason of this behavior.

UPD: Checked on my test system with OTRS 3.2.1, and all work as i expect.
OTRS 3.2.2, Debian 6.0, MySQL.
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