Hi all,
I have a little bit strange situation with escalated tickets view. Any ticket form queue with enabled escalation is shown in all three filters, i.e. "Today", "Tomorrow", "Next Weak".
Escalation time is set to 120 minutes, calendar dos not set, business ours from 8 till 17:59 and ticket was created at 14:50.
So i suppose ticket should be only viewed in "Today" escalation list, am i wrong or i need to tune something ?
p.s. Sorry for my English.
"Escalation view" strange behavior (may be)
Moderator: crythias
"Escalation view" strange behavior (may be)
OTRS 3.2.2, Debian 6.0, MySQL.
Re: "Escalation view" strange behavior (may be)
Any one? I still can't fiend reason of this behavior.
UPD: Checked on my test system with OTRS 3.2.1, and all work as i expect.
UPD: Checked on my test system with OTRS 3.2.1, and all work as i expect.
OTRS 3.2.2, Debian 6.0, MySQL.