(CLOSED) Add customer address fields to the search?

bayerex · Post by **bayerex** » 19 Mar 2013, 15:35

Hi all,

is it possible to add search fields from the customer table? For example then we could search for "All open tickets in given-Queue and in a given-city"?

Thanks in advance.

bayerex · Post by **bayerex** » 20 Mar 2013, 13:47

Any suggestions on this one please?

Post by **crythias** » 20 Mar 2013, 14:43

Possible? Not with stock OTRS. This would require development. If you want the information attached to a ticket, you'll want to store it in a Dynamic Field.

bayerex · Post by **bayerex** » 21 Mar 2013, 07:54

I already understand how to create a dynamic field and add that to ViewSearch but I guess there's more to it when it comes to adding a field from the customer table.

Can you give me a clue what development would need to be done?

Post by **crythias** » 21 Mar 2013, 13:46

Change the ticket search code to get customer data.

bayerex · Post by **bayerex** » 02 Apr 2013, 23:01

not much chance of me knowing how to do that! Oh well thanks anyway

Znuny Open Source Ticketsystem

(CLOSED) Add customer address fields to the search?

(CLOSED) Add customer address fields to the search?

Re: Add customer address fields to the search?

Re: Add customer address fields to the search?

Re: Add customer address fields to the search?

Re: Add customer address fields to the search?

Re: Add customer address fields to the search?