Discart Ticket based on Subject Length

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dd4v3
Znuny newbie
Posts: 13
Joined: 08 Mar 2013, 18:18
Znuny Version: 3.2.2

Discart Ticket based on Subject Length

Post by dd4v3 »

Hi all,

I'd like to implement a Ticket Filtering System in order to discart Tickets that have a Subject Lenght more than 30 or 35 characters.

If found this tutorial
http://blog.otrs.org/2010/10/22/dont-le ... ur-ticket/
but didn't realize how to adapt it to my needs.

Help appreciated.

Regards,

DD
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