I was wondering how to deal with tickets that have been merged by mistake.
I followed instructions to delete the link between the 2 tickets as mentionned here viewtopic.php?f=53&t=19676&p=77312
However, the only effect I can notice is that the merged ticket number disapear from "Linked Objects".
How do I remove the articles merged by mistake from the "master" ticket and how do I retreive the merged ticket's articles to continue working on it ?
Rollback merged by mistake.
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Rollback merged by mistake.
OTRS 3.1.12 on Ubuntu 12.04 with PgSQL
Re: Rollback merged by mistake.
this is only possible via manual database changes (not suggested)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com