Rollback merged by mistake.

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pgauthier
Znuny newbie
Posts: 2
Joined: 08 Feb 2013, 23:23
Znuny Version: 3.1.12
Real Name: Pat Gauthier
Company: ZEROSPAM

Rollback merged by mistake.

Post by pgauthier »

I was wondering how to deal with tickets that have been merged by mistake.

I followed instructions to delete the link between the 2 tickets as mentionned here viewtopic.php?f=53&t=19676&p=77312

However, the only effect I can notice is that the merged ticket number disapear from "Linked Objects".

How do I remove the articles merged by mistake from the "master" ticket and how do I retreive the merged ticket's articles to continue working on it ?
OTRS 3.1.12 on Ubuntu 12.04 with PgSQL
jojo
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Re: Rollback merged by mistake.

Post by jojo »

this is only possible via manual database changes (not suggested)
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