Hi Everyone,
Can anyone tell me how to make SLA based on Priority?
I Tried this using link below.
viewtopic.php?f=62&t=17952
But it didn't work. Can anyone tell me how can I achive?
Thanks in Advance
Priority-SLA Mapping
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Re: Priority-SLA Mapping
SLA is SLA and priority is priority.
Read this thread:
viewtopic.php?f=62&t=19935
SLA may cost either side more money to implement. Summary: if the SLA is relevant, it should be used instead of priority.
Read this thread:
viewtopic.php?f=62&t=19935
SLA may cost either side more money to implement. Summary: if the SLA is relevant, it should be used instead of priority.
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