Priority-SLA Mapping

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santoshreddy_spy
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Posts: 33
Joined: 09 Nov 2011, 11:20
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Priority-SLA Mapping

Post by santoshreddy_spy »

Hi Everyone,
Can anyone tell me how to make SLA based on Priority?

I Tried this using link below.
viewtopic.php?f=62&t=17952

But it didn't work. Can anyone tell me how can I achive?

Thanks in Advance
crythias
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Re: Priority-SLA Mapping

Post by crythias »

SLA is SLA and priority is priority.

Read this thread:
viewtopic.php?f=62&t=19935

SLA may cost either side more money to implement. Summary: if the SLA is relevant, it should be used instead of priority.
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