Problem geeting mail

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andreasfc
Znuny newbie
Posts: 35
Joined: 10 Nov 2010, 16:20
Znuny Version: 3.2.9

Problem geeting mail

Post by andreasfc »

I have a problem when the system needs to check for the mail:
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 117.
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No TypeID for 'RFC'!
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No Type for RFC found!

Can't find were to solve this, can someone point me in the right direction?
Thanx
I am Using version : OTRS 3.2.1
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Problem geeting mail

Post by jojo »

Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 117.
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No TypeID for 'RFC'!
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No Type for RFC found!

Check your Postmaster Filters or create the Ticket Type RFC
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
andreasfc
Znuny newbie
Posts: 35
Joined: 10 Nov 2010, 16:20
Znuny Version: 3.2.9

Re: Problem geeting mail

Post by andreasfc »

Where do I create the ticket type RFC, I lost where to do it.
The strange thing is, the type does exist for RFC as ticket type.

I Changed this setting:
ITSMChange::AddChangeLinkTicketTypes --> There was RFC in it so it wasn't visible as ticketType.

Thanx
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Problem geeting mail

Post by jojo »

The Menu "Type" in the Admin Interface
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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