OTRS integration with two different Active Directory Forest

[prakashkupanda]

Hi All,
My existing AD is integrated with OTRS and it is working. We are migrating to new AD , for this I want to configure OTRS so that it should integrate with both the active directories.

Can anyone please help ?

Thanks in advance

Prakash

[Wolfgangf]

you'll just have to configure another backend (like described in the admin handbook)

[prakashkupanda]

Hi,
I could not understand . Can you please explain ?

Prakash

[wurzel]

Hi

http://doc.otrs.org/3.2/en/html/externa ... r-backends

same for auth.

Flo

[reneeb]

http://doc.otrs.org/3.2/en/html/externa ... er-backend -> especially the section called "Using more than one customer backend with OTRS"

[prakashkupanda]

In my Active directory there is no email address mapped to the user.

How to map customer users without email id ?

Thanks
Prakash

[crythias]

In my Active directory there is no email address mapped to the user.

use a different field. But know that without an email address, the customer can't be contacted, so make sure you don't have any autoresponses attached to your queue and turn off all email related buttons.