SMTP Error while replying

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santoshreddy_spy
Znuny newbie
Posts: 33
Joined: 09 Nov 2011, 11:20
Znuny Version: 2.4.4

SMTP Error while replying

Post by santoshreddy_spy »

Hi Everyone,
I've configured the SMTP via Sysconfig successfully. But when I replay a ticket and submit, then i'm getting error as Internal Server Error. Please refer Reply Error.png

And also, configured Auto-Response and mapped to the Queue. An E-Mail is sent from OTRS, but when I check in Inbox there is no mail. In OTRS System Log there is no errors found. Any guess on this Issue?

Please do needful I'm trying to fix this from past 2 days :( .

Thanks in advance
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KlausNehrer
Znuny ninja
Posts: 1312
Joined: 25 May 2012, 08:51
Znuny Version: OTRS 4
Real Name: Klaus Nehrer

Re: SMTP Error while replying

Post by KlausNehrer »

Check your apache log.
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santoshreddy_spy
Znuny newbie
Posts: 33
Joined: 09 Nov 2011, 11:20
Znuny Version: 2.4.4

Re: SMTP Error while replying

Post by santoshreddy_spy »

KlausNehrer wrote:Check your apache log.
Thank You for the quick replay.
Error in Apache log file is SASL Mechanism.
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