if some words in mail subject, OTRS won't create ticket

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changhelry
Znuny newbie
Posts: 18
Joined: 17 Feb 2011, 04:40
Znuny Version: 2.4

if some words in mail subject, OTRS won't create ticket

Post by changhelry »

I'm using OTRS 3.0 , recently, I tound that if an initial email with word “Undeliverable” in the subject, OTRS will ignore it and do not create ticket. I think it is a default configuration in otrs. I can't find how to set this kind configuration in OTRS . how to configure the filter words or spam word in OTRS ?

Thanks
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: if some words in mail subject, OTRS won't create ticket

Post by jojo »

check your postmaster filters (as this is not happening by default)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
changhelry
Znuny newbie
Posts: 18
Joined: 17 Feb 2011, 04:40
Znuny Version: 2.4

Re: if some words in mail subject, OTRS won't create ticket

Post by changhelry »

I checked the postmaster filters, but I can't find any filter infomation about this issue.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: if some words in mail subject, OTRS won't create ticket

Post by jojo »

what does the OTRS logfile state?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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