We are a small company and we don't need the lock functionality. Can we disable it?
Thanks.
[SOLVED] Disable ticket lock
Moderator: crythias
[SOLVED] Disable ticket lock
Last edited by dcorbera on 28 May 2013, 14:39, edited 1 time in total.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
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OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
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BIG_jan
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Re: Disable ticket lock
Hey,
i don't think that u can really disable it without changing the code.
But search your SysConfig for 'RequiredLock' and disable it. So these Modules don't lock tickets anymore.
Good luck
Jan
i don't think that u can really disable it without changing the code.
But search your SysConfig for 'RequiredLock' and disable it. So these Modules don't lock tickets anymore.
Good luck
Jan
Live: OTRS 3.3.8, ITSM 3.3.8, in vm
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
Re: Disable ticket lock
Lock is a needed functionality of OTRS. So there is no clean way for disabling
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crythias
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Re: Disable ticket lock
you can also reduce the ticket unlock time to something like 1 minute.
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