Wrong date in History

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ssanna
Znuny newbie
Posts: 18
Joined: 10 Apr 2013, 14:26
Znuny Version: 3.2.5
Real Name: Stefano Sanna
Company: Ounet Sistemi s.r.l.

Wrong date in History

Post by ssanna »

Hello, when i open the history of a ticket i see the date completely wrong, month, day and year. This happen only in the history and also for all the new ticket just opened.
Where can i check? Thanks.
S
jojo
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Re: Wrong date in History

Post by jojo »

choose another language
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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ssanna
Znuny newbie
Posts: 18
Joined: 10 Apr 2013, 14:26
Znuny Version: 3.2.5
Real Name: Stefano Sanna
Company: Ounet Sistemi s.r.l.

Re: Wrong date in History

Post by ssanna »

You mean for the user option? Tried without solve.
ssanna
Znuny newbie
Posts: 18
Joined: 10 Apr 2013, 14:26
Znuny Version: 3.2.5
Real Name: Stefano Sanna
Company: Ounet Sistemi s.r.l.

Re: Wrong date in History

Post by ssanna »

Hello, can someone help me? In any ticket when i open the history the date and time are completely wrong. What can i check?
Thanks.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Wrong date in History

Post by jojo »

time settings of the system and the database
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
ssanna
Znuny newbie
Posts: 18
Joined: 10 Apr 2013, 14:26
Znuny Version: 3.2.5
Real Name: Stefano Sanna
Company: Ounet Sistemi s.r.l.

Re: Wrong date in History

Post by ssanna »

jojo wrote:time settings of the system and the database
Thanks for your answer but i've already check the time and all is fine and syncronized.
There's a different time for the mysqldb? Where can i found it?
Thanks.
Stefano.
ssanna
Znuny newbie
Posts: 18
Joined: 10 Apr 2013, 14:26
Znuny Version: 3.2.5
Real Name: Stefano Sanna
Company: Ounet Sistemi s.r.l.

Re: Wrong date in History

Post by ssanna »

ssanna wrote:
jojo wrote:time settings of the system and the database
Thanks for your answer but i've already check the time and all is fine and syncronized.
There's a different time for the mysqldb? Where can i found it?
Thanks.
Stefano.
OK, from the mysql i've done the
SELECT CURTIME();
and
SELECT CURDATE();

all is correct but i see that the format is different. in the sql the value returned is YYYY/MM/DD and in the OTRS History is DD/MM/YYYY
could be this the problem? if yes, how can i modify?
By the way note that also the creation time have that format DD/MM/YYYY and that value is correct, only the history have this problem.
Thanks.
Stefano.
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