Merge tickets with different CustomerID's

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brightDark
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Posts: 4
Joined: 16 May 2013, 11:21
Znuny Version: 3.2.6

Merge tickets with different CustomerID's

Post by brightDark »

Hey,
I recognized it's possible to merge tickets with different customerIDs! Is der a config or any other way to prevent this????
OTRS 3.2.6 | CentOS | MySql
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crythias
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Re: Merge tickets with different CustomerID's

Post by crythias »

brightDark wrote:I recognized it's possible to merge tickets with different customerIDs! Is der a config or any other way to prevent this????
I don't think so, and (IMO), I don't know why it'd be a good idea to do anything else than what you said. (I'd change customer on the loose ticket if it were a problem).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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brightDark
Znuny newbie
Posts: 4
Joined: 16 May 2013, 11:21
Znuny Version: 3.2.6

Re: Merge tickets with different CustomerID's

Post by brightDark »

So is there a site or email where I can request this feature?
OTRS 3.2.6 | CentOS | MySql
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crythias
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Re: Merge tickets with different CustomerID's

Post by crythias »

https://otrsteam.ideascale.com/
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