[SOLVED] Customer view ticket (error)

immaBeans · Post by **immaBeans** » 06 Jun 2013, 03:36

Good day,

I just wanted to know upon viewing your own ticket why do I have an error.
I disable the CustomerGroupSupport and still it generated an error.
Please see scrnshot below

Thank you.

Post by **crythias** » 06 Jun 2013, 14:17

It means the ticket is in a queue that isn't "users"

immaBeans · Post by **immaBeans** » 07 Jun 2013, 03:30

Thank you for you quick reply,

How may I doing to see my own ticket? Any suggestion?

Thanks,

immaBeans · Post by **immaBeans** » 07 Jun 2013, 04:25

I find that my default owner is "Admin OTRS" so thats why I can't view my own ticket. How do I set the default owner (customer)?
So the customer can view its own ticket.

Post by **crythias** » 07 Jun 2013, 13:41

The ticket is in a queue that the customer does not have permissions to. It's not about owner. It's about group permissions to the queue.

immaBeans · Post by **immaBeans** » 10 Jun 2013, 04:38

Am I need to assign all customer to group?

Post by **crythias** » 10 Jun 2013, 13:36

Read what I said.

immaBeans · Post by **immaBeans** » 20 Jun 2013, 07:42

Okay guys. Now I solved the problem. I accidentally change the "CustomerTicket::Permission###1-GroupCheck". The "Granted" and "Required".
Thank you crythias.
See the image below, tp see what Im talking about

It always should be
Granted:1
Required:0

Znuny Open Source Ticketsystem

[SOLVED] Customer view ticket (error)

[SOLVED] Customer view ticket (error)

Re: Customer view ticket (error)

Re: Customer view ticket (error)

Re: Customer view ticket (error)

Re: Customer view ticket (error)

Re: Customer view ticket (error)

Re: Customer view ticket (error)

Re: Customer view ticket (error)