move dynamic field in phoneTicketView[SOLVED]

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free03
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Posts: 22
Joined: 22 Feb 2013, 20:03
Znuny Version: 3.2.1
Real Name: Éric
Company: UdeS
Location: Sherbrooke, Québec. Canada

move dynamic field in phoneTicketView[SOLVED]

Post by free03 »

Hi all,

I would like to move a dynamic field from down to the up of the screen in Frontend::Agent::Ticket::ViewPhoneNew, how to do that?
http://imageshack.us/photo/my-images/89/gl.png/
Thank you,

Éric
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Last edited by free03 on 22 Jun 2013, 19:59, edited 1 time in total.
OTRS 3.2.1 on Linux RedHat with MySQL database
crythias
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Re: move dynamic field in phoneTicketView

Post by crythias »

To move a dynamic field requires changing the .dtl associated with the screen you're in.
You may either move the Block containing the automatic information, or add the (sample code provided) block for the Dynamic Field you want in the appropriate place.
Note that, in any case, you will need to provide a block for every enabled Dynamic field, whether it is shown or not.
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free03
Znuny newbie
Posts: 22
Joined: 22 Feb 2013, 20:03
Znuny Version: 3.2.1
Real Name: Éric
Company: UdeS
Location: Sherbrooke, Québec. Canada

Re: move dynamic field in phoneTicketView [SOLVED]

Post by free03 »

Moving the Block containing the automatic information was the solution!

Thank you crythias

Éric
OTRS 3.2.1 on Linux RedHat with MySQL database
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