Ticket Statistics

[trueuser]

Dear All,
Our Customer Service people enter two types of ticket into system i.e. Phone and email ticket. But when it comes to generate statistics I am unable to do it separately. I can see statistics for both of them combined in one report. I tried to generate separate stats but I am unable to see any option for this.

Any help will be highly appreciated.

Thanks

[Krakus]

Hi all,

I am also looking for that. Any ideas?

Greg

[trueuser]

any one willing to help will be appreciated.

Thanks

[Krakus]

Yes, I would also appreciate it!

Thanks,

Greg

[dcorbera]

We just need the same. How can we do it?
How can we do statistics of tickets entered by e-mail, by web interface or by phone? We don't find the option on the statistics menu.

[dcorbera]

Any response? If the standard statistics don't do it, we will do an additional field to differentiate de e-mail, phone, and web tickets, but we prefer use a standard option, if it's possible.
Thanks.

[Krakus]

Hi There!

Did somebody find the solution?

Thanks,

Greg

[dcorbera]

Hello.
Any solution?
Many thanks.

[dcorbera]

Any solution? Is there any standard report to view the creation type of a ticket? For our organization is a important KPI the tickets created via phone call or via e-mail.
Many thanks.