Our agents receive "NewNote" notifications although its options are disabled. We have no automatic notification. In what may be due?
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[SOLVED] unexpected notifications
Moderator: crythias
[SOLVED] unexpected notifications
Last edited by dcorbera on 19 Aug 2013, 11:46, edited 1 time in total.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
-
crythias
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Re: unexpected notifications
Because it's an internal note attached by another agent that isn't the owner of the ticket. This acts like an email to the owner.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: unexpected notifications
It's possible disable this feature?
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: unexpected notifications
no
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com