GenericInterface Operation TicketGet/TicketSearch

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joecopty
Znuny newbie
Posts: 22
Joined: 11 Jan 2013, 01:42
Znuny Version: 3.2.6
Real Name: Joseph Copty
Company: TMC

GenericInterface Operation TicketGet/TicketSearch

Post by joecopty »

Hi all,
I could not find an answer for this.
I need a webservice that will return ticket information the way Kernel::GenericInterface::Operation::Ticket::TicketGet does. However, I want to get this ticket by searching for it using a dynamic field i have created e.g myDynamicField.
I have managed to get the Ticket search working but it only returns the ticket ID

Is there an easy way to get ticket information using the search without having to use the webservice to first call TicketSearch then TicketGet?
I know I could rewrite a hybrid of the two say in the TicketSearch.pm but I would rather not play with OTRS which is deployed on our server.
And I don't want to make two calls to the webservice from a remote application....
Any thoughts or hints?
Thanks,
Joe
Sydney, Australia
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database
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