Hi all,
I could not find an answer for this.
I need a webservice that will return ticket information the way Kernel::GenericInterface::Operation::Ticket::TicketGet does. However, I want to get this ticket by searching for it using a dynamic field i have created e.g myDynamicField.
I have managed to get the Ticket search working but it only returns the ticket ID
Is there an easy way to get ticket information using the search without having to use the webservice to first call TicketSearch then TicketGet?
I know I could rewrite a hybrid of the two say in the TicketSearch.pm but I would rather not play with OTRS which is deployed on our server.
And I don't want to make two calls to the webservice from a remote application....
Any thoughts or hints?
Thanks,
Joe
GenericInterface Operation TicketGet/TicketSearch
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- Real Name: Joseph Copty
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GenericInterface Operation TicketGet/TicketSearch
Sydney, Australia
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database
OTRS 3.3.6 on Windows Server 2003, IIS6 with MSSQL database