Firstly I would like to ask is it possible that customer search in Email Ticket page able to search by customer company (without require to create customer in Customer Management)? If it is possible kindly assist which files should I look into if I want to perform such changes.
Secondly, is it possible to include the company name in the customer search result for the same Email Ticket page as well? Which files (eg: CustomerUser.pm/CustomerSearch.js) should I edit in order to return the company name in the result?
Thanks in advance.
Andy Lim
Search By and Return Company Name in Email Ticket
Moderator: crythias
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limtem
- Znuny newbie
- Posts: 6
- Joined: 21 Aug 2013, 13:55
- Znuny Version: OTRS 3.2
- Real Name: Andy Lim
- Company: BHPetrol Marketing Sdn Bhd
Search By and Return Company Name in Email Ticket
Last edited by limtem on 28 Aug 2013, 03:46, edited 1 time in total.
OTRS Version: 3.2.9
OS: Windows 7 with IIS 7.5
DB: MS SQL 2008
OS: Windows 7 with IIS 7.5
DB: MS SQL 2008
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crythias
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Re: Search By and Return Company Name in Email Ticket
No. If you need this, create Company as customer.limtem wrote:it possible that customer search in Email Ticket page able to search by customer company (without require to create customer in Customer Management)?
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limtem
- Znuny newbie
- Posts: 6
- Joined: 21 Aug 2013, 13:55
- Znuny Version: OTRS 3.2
- Real Name: Andy Lim
- Company: BHPetrol Marketing Sdn Bhd
Re: Search By and Return Company Name in Email Ticket
Thank you for your prompt reply.
As for my next question, if we had created a customer user and his company is it possible to include the company name or customer ID in the customer search result for the same Email Ticket page as well? Example, the search results return in this format: "FirstName LastName" <Email> (user ID) Company Name/Customer ID.
Which files should I look into for making this changes?
As for my next question, if we had created a customer user and his company is it possible to include the company name or customer ID in the customer search result for the same Email Ticket page as well? Example, the search results return in this format: "FirstName LastName" <Email> (user ID) Company Name/Customer ID.
Which files should I look into for making this changes?
OTRS Version: 3.2.9
OS: Windows 7 with IIS 7.5
DB: MS SQL 2008
OS: Windows 7 with IIS 7.5
DB: MS SQL 2008
Re: Search By and Return Company Name in Email Ticket
Hi Limtem
Did you manage your problem with the search result?
I would also see more customer informations in a search result like street, town and company.
Regards Florian
Did you manage your problem with the search result?
I would also see more customer informations in a search result like street, town and company.
Regards Florian