Hi
I am creating Process flow using otrs example given in the admin document. Process flow disappears when I click on save button after Transaction actions between activities.
Can not save process (Process Management)
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Can not save process (Process Management)
otrs 5.0.10 on OpenSuse 13.2
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Re: Can not save process (Process Management)
What do the logs say? (OTRS log and webserver log)
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Re: Can not save process (Process Management)
where exactly should I look for logs. I can see only one log file for scheduler in /opt/otrs/var/log/
otrs 5.0.10 on OpenSuse 13.2
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Re: Can not save process (Process Management)
It depends....
Have a look at the SysConfig options for logging to see what way you use for OTRS logging - either SysLog or logging into a file.
Have a look at the SysConfig options for logging to see what way you use for OTRS logging - either SysLog or logging into a file.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Re: Can not save process (Process Management)
I was using syslog. I didn't see and message specific to process management. I turned on file loging. I captured the below messages from log.
Is there way I can capture more details in log?
cat otrs.log
[Wed Aug 28 11:35:56 2013][Notice][/opt/otrs/bin/otrs.Scheduler.pl] Scheduler Daemon start! PID 15794
[Wed Aug 28 11:35:58 2013][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!
[Wed Aug 28 11:35:59 2013][Notice][/opt/otrs/bin/otrs.Scheduler.pl] Scheduler Daemon start! PID 15801
Please help me find search for logs to resolve this issue
Is there way I can capture more details in log?
cat otrs.log
[Wed Aug 28 11:35:56 2013][Notice][/opt/otrs/bin/otrs.Scheduler.pl] Scheduler Daemon start! PID 15794
[Wed Aug 28 11:35:58 2013][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!
[Wed Aug 28 11:35:59 2013][Notice][/opt/otrs/bin/otrs.Scheduler.pl] Scheduler Daemon start! PID 15801
Please help me find search for logs to resolve this issue
otrs 5.0.10 on OpenSuse 13.2