Can not save process (Process Management)

Moderator: crythias

Locked
cutotrs
Znuny newbie
Posts: 12
Joined: 26 Apr 2012, 17:21
Znuny Version: 5.0.10
Real Name: Pardeep Sidhu
Company: Computech Corporation

Can not save process (Process Management)

Post by cutotrs »

Hi

I am creating Process flow using otrs example given in the admin document. Process flow disappears when I click on save button after Transaction actions between activities.
otrs 5.0.10 on OpenSuse 13.2
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Can not save process (Process Management)

Post by reneeb »

What do the logs say? (OTRS log and webserver log)
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
cutotrs
Znuny newbie
Posts: 12
Joined: 26 Apr 2012, 17:21
Znuny Version: 5.0.10
Real Name: Pardeep Sidhu
Company: Computech Corporation

Re: Can not save process (Process Management)

Post by cutotrs »

where exactly should I look for logs. I can see only one log file for scheduler in /opt/otrs/var/log/
otrs 5.0.10 on OpenSuse 13.2
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Can not save process (Process Management)

Post by reneeb »

It depends....

Have a look at the SysConfig options for logging to see what way you use for OTRS logging - either SysLog or logging into a file.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
cutotrs
Znuny newbie
Posts: 12
Joined: 26 Apr 2012, 17:21
Znuny Version: 5.0.10
Real Name: Pardeep Sidhu
Company: Computech Corporation

Re: Can not save process (Process Management)

Post by cutotrs »

I was using syslog. I didn't see and message specific to process management. I turned on file loging. I captured the below messages from log.
Is there way I can capture more details in log?

cat otrs.log
[Wed Aug 28 11:35:56 2013][Notice][/opt/otrs/bin/otrs.Scheduler.pl] Scheduler Daemon start! PID 15794
[Wed Aug 28 11:35:58 2013][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Wed Aug 28 11:35:59 2013][Notice][/opt/otrs/bin/otrs.Scheduler.pl] Scheduler Daemon start! PID 15801

Please help me find search for logs to resolve this issue
otrs 5.0.10 on OpenSuse 13.2
Locked