Restrict Users from Editing Customers

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BravoStore
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Posts: 14
Joined: 22 Aug 2013, 19:18
Znuny Version: 2.4.15
Real Name: Charles Dickstein
Company: Bravo Store Systems

Restrict Users from Editing Customers

Post by BravoStore »

Hello,

Is there a way that I can restrict my Agents who are in the User's group from access to the Customer Database? I don't want them to be able to see or modify the customers.
How can I turn it off for them?

Thank you.
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2

OTRS 2.4.15
BravoStore
Znuny newbie
Posts: 14
Joined: 22 Aug 2013, 19:18
Znuny Version: 2.4.15
Real Name: Charles Dickstein
Company: Bravo Store Systems

Re: Restrict Users from Editing Customers

Post by BravoStore »

Does anyone have any information on this?
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2

OTRS 2.4.15
jojo
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Re: Restrict Users from Editing Customers

Post by jojo »

assign them an other group and not users. Or remove users from the customer management screens
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BravoStore
Znuny newbie
Posts: 14
Joined: 22 Aug 2013, 19:18
Znuny Version: 2.4.15
Real Name: Charles Dickstein
Company: Bravo Store Systems

Re: Restrict Users from Editing Customers

Post by BravoStore »

Where can I find the customer management screen? What setting is it under? I cannot seem to find the area where I can remove that group..?
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2

OTRS 2.4.15
jojo
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Posts: 15020
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Re: Restrict Users from Editing Customers

Post by jojo »

via sysconfig. Have a look at the admin manual
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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BravoStore
Znuny newbie
Posts: 14
Joined: 22 Aug 2013, 19:18
Znuny Version: 2.4.15
Real Name: Charles Dickstein
Company: Bravo Store Systems

Re: Restrict Users from Editing Customers

Post by BravoStore »

I've been all over sysconfig and the manual. Still don't see which page I can use to remove the users group from access.
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2

OTRS 2.4.15
jojo
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Posts: 15020
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Re: Restrict Users from Editing Customers

Post by jojo »

I really doubt this.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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BravoStore
Znuny newbie
Posts: 14
Joined: 22 Aug 2013, 19:18
Znuny Version: 2.4.15
Real Name: Charles Dickstein
Company: Bravo Store Systems

Re: Restrict Users from Editing Customers

Post by BravoStore »

That's a less than helpful reply. I'll assume that you're not sure where it is either, otherwise coulda just said it.

Thanks anyways.
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2

OTRS 2.4.15
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Restrict Users from Editing Customers

Post by jojo »

In Sysconfig, in Framework there is Frontend::Admin::ModuleRegistration where the needed settings can be found
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
BravoStore
Znuny newbie
Posts: 14
Joined: 22 Aug 2013, 19:18
Znuny Version: 2.4.15
Real Name: Charles Dickstein
Company: Bravo Store Systems

Re: Restrict Users from Editing Customers

Post by BravoStore »

Thank you thank you!
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2

OTRS 2.4.15
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