Restrict Users from Editing Customers
Moderator: crythias
-
- Znuny newbie
- Posts: 14
- Joined: 22 Aug 2013, 19:18
- Znuny Version: 2.4.15
- Real Name: Charles Dickstein
- Company: Bravo Store Systems
Restrict Users from Editing Customers
Hello,
Is there a way that I can restrict my Agents who are in the User's group from access to the Customer Database? I don't want them to be able to see or modify the customers.
How can I turn it off for them?
Thank you.
Is there a way that I can restrict my Agents who are in the User's group from access to the Customer Database? I don't want them to be able to see or modify the customers.
How can I turn it off for them?
Thank you.
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
-
- Znuny newbie
- Posts: 14
- Joined: 22 Aug 2013, 19:18
- Znuny Version: 2.4.15
- Real Name: Charles Dickstein
- Company: Bravo Store Systems
Re: Restrict Users from Editing Customers
Does anyone have any information on this?
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Re: Restrict Users from Editing Customers
assign them an other group and not users. Or remove users from the customer management screens
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 14
- Joined: 22 Aug 2013, 19:18
- Znuny Version: 2.4.15
- Real Name: Charles Dickstein
- Company: Bravo Store Systems
Re: Restrict Users from Editing Customers
Where can I find the customer management screen? What setting is it under? I cannot seem to find the area where I can remove that group..?
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Re: Restrict Users from Editing Customers
via sysconfig. Have a look at the admin manual
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 14
- Joined: 22 Aug 2013, 19:18
- Znuny Version: 2.4.15
- Real Name: Charles Dickstein
- Company: Bravo Store Systems
Re: Restrict Users from Editing Customers
I've been all over sysconfig and the manual. Still don't see which page I can use to remove the users group from access.
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Re: Restrict Users from Editing Customers
I really doubt this.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 14
- Joined: 22 Aug 2013, 19:18
- Znuny Version: 2.4.15
- Real Name: Charles Dickstein
- Company: Bravo Store Systems
Re: Restrict Users from Editing Customers
That's a less than helpful reply. I'll assume that you're not sure where it is either, otherwise coulda just said it.
Thanks anyways.
Thanks anyways.
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Re: Restrict Users from Editing Customers
In Sysconfig, in Framework there is Frontend::Admin::ModuleRegistration where the needed settings can be found
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 14
- Joined: 22 Aug 2013, 19:18
- Znuny Version: 2.4.15
- Real Name: Charles Dickstein
- Company: Bravo Store Systems
Re: Restrict Users from Editing Customers
Thank you thank you!
CentOS Release 6.4
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15
Kernel Linux 2.6.32
Gnome 2.28.2
OTRS 2.4.15