difference between OTRS HD et ITSM

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Eric44
Znuny newbie
Posts: 3
Joined: 04 Oct 2013, 20:12
Znuny Version: 3.2.10
Real Name: Eric
Company: cdg44.fr

difference between OTRS HD et ITSM

Post by Eric44 »

Hi,

where can I find difference betwen
OTRS Help Desk and OTRS ITSM ?

I can't find a summary table

Thx !!

Eric
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wurzel
Znuny guru
Posts: 3279
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: difference between OTRS HD et ITSM

Post by wurzel »

Hi,

ITSM are additional modules like
ConfigurationManagement (CMDB)
Service Level Management
IncidentProblem Management
ChangeManagement

Flo
OTRS 2026 (Prod, Managed)
OTRS 2026 auf Debian 13 (Test)
Znuny 7.x latest version testing auf Debian 13

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