difference between OTRS HD et ITSM

Moderator: crythias

Locked
Eric44
Znuny newbie
Posts: 3
Joined: 04 Oct 2013, 20:12
Znuny Version: 3.2.10
Real Name: Eric
Company: cdg44.fr

difference between OTRS HD et ITSM

Post by Eric44 »

Hi,

where can I find difference betwen
OTRS Help Desk and OTRS ITSM ?

I can't find a summary table

Thx !!

Eric
Top
wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: difference between OTRS HD et ITSM

Post by wurzel »

Hi,

ITSM are additional modules like
ConfigurationManagement (CMDB)
Service Level Management
IncidentProblem Management
ChangeManagement

Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Top
Locked

Return to “General”