ticket Status notification

Moderator: crythias

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kalyana1315
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Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
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ticket Status notification

Post by kalyana1315 »

hi,

Ticket status is last 5h or 1 day is ideal (same status) . agent will get Notification message .

any know help how to config this notification.

i am trying Generic Agent option,

change time select option ,
ticket changed before 1 day ????

but this filter option show before 1 day all ticket( still now tickets 1 month, year.... ) :? :? :? :? .

???? :o :o :o :o :o
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crythias
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Znuny Version: 5.0.x
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Re: ticket Status notification

Post by crythias »

"before" = "before" # (time units) [ago]
Time line:
history .. # time units

"last" = [within the] "last" # (time units)
Time line:
# time units .. now
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kalyana1315
Znuny expert
Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
Contact:
Contact kalyana1315

Re: ticket Status notification

Post by kalyana1315 »

thank you :D :D :D
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