System Log Error - No state found!

[pedromeireles]

Hi,

Since upgrading from 3.2 to 3.3 I'm getting these messages on the System Log:

otrs_error_log.png

But if go to Ticket Settings -> States I have states defined for 'new' and 'open', so I don't understand where the problem is.

Can anyone help me with this?

Thanks in advance.


Best regards,
Pedro

[crythias]

You may have translated some state value... Yes, definitely hard to troubleshoot from this. I would try looking at /var/log/syslog or messages .

[pedromeireles]

Yes, in fact I have translated the state values because my OTRS is in Portuguese. But I just translated the name, the ticket state type remains the original as you can see here for the open state:

otrs_state_open.png

Isn't this supposed to work? Do I have to make some changes on SysConfig?

Thanks!

[jojo]

if you change state names you have to change them also in sysconfig. It is not suggested to change names of states to localize them. (There is a portuguese translation in the system)

[crythias]

Do I have to make some changes on SysConfig?

Possibly. Look for default state values of "open" ... such as in Postmaster or Ticket New.