This post is in connection with topic - viewtopic.php?f=53&t=23084.
As discussed in above topic I am looking pushing all filed Tickets into a general queue. To do that I set value of
Ticket -> Frontend::Customer::Ticket::ViewNew -> Ticket::Frontend::CustomerTicketMessage###Queue to No and
set Ticket::Frontend::CustomerTicketMessage###QueueDefault to AllMyTickets queue that belongs to users group.
After doing above change I thought all tickets filed will be routed to AllMyTickets. But this is not happening. I was not able to file any tickets! After Submitting New Ticket create page won't go off. But if I change Ticket::Frontend::CustomerTicketMessage###QueueDefault to Postmaster (which is default) works fine.
Also tried changing group of AllMyTickets to admin but no luck.
Any clues on this ?
QueueDefault not working for user defined Queue
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Re: QueueDefault not working for user defined Queue
If the Customer is able to select AllMyTickets manually, she should be able to submit the ticket to the same queue if it's hidden.
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Re: QueueDefault not working for user defined Queue
Thanks crythias