QueueDefault not working for user defined Queue

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saggezzaotrs
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Posts: 10
Joined: 03 Dec 2013, 15:12
Znuny Version: 3.3.1

QueueDefault not working for user defined Queue

Post by saggezzaotrs »

This post is in connection with topic - viewtopic.php?f=53&t=23084.

As discussed in above topic I am looking pushing all filed Tickets into a general queue. To do that I set value of
Ticket -> Frontend::Customer::Ticket::ViewNew -> Ticket::Frontend::CustomerTicketMessage###Queue to No and
set Ticket::Frontend::CustomerTicketMessage###QueueDefault to AllMyTickets queue that belongs to users group.

After doing above change I thought all tickets filed will be routed to AllMyTickets. But this is not happening. I was not able to file any tickets! After Submitting New Ticket create page won't go off. But if I change Ticket::Frontend::CustomerTicketMessage###QueueDefault to Postmaster (which is default) works fine.

Also tried changing group of AllMyTickets to admin but no luck.

Any clues on this ?
crythias
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Re: QueueDefault not working for user defined Queue

Post by crythias »

If the Customer is able to select AllMyTickets manually, she should be able to submit the ticket to the same queue if it's hidden.
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saggezzaotrs
Znuny newbie
Posts: 10
Joined: 03 Dec 2013, 15:12
Znuny Version: 3.3.1

Re: QueueDefault not working for user defined Queue

Post by saggezzaotrs »

Thanks crythias
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