Unable to login after upgrading Otrs from 3.0.11 - 3.1 - 3.2

Moderator: crythias

Locked
zain
Znuny newbie
Posts: 5
Joined: 13 Dec 2013, 10:19
Znuny Version: otrs3.1
Real Name: Zain

Unable to login after upgrading Otrs from 3.0.11 - 3.1 - 3.2

Post by zain »

I have upgraded otrs 3.0.11v to 3.1v without any problems, I am even able to login to the agent and customer panel. But when i upgraded the 3.1v to 3.2 i am unable to login to both customer and agent dashboards. I see this error in the log files.

localhost OTRS-CGI-10[1268]: [Error][Kernel::System::AuthSession::DB::GetSessionIDData][Line:159]: Unknown column 'id' in 'field list', SQL: '#012 SELECT id, data_key, data_value, serialized#012 FROM sessions#012 WHERE session_id = ?#012 ORDER BY id ASC'
Dec 12 12:32:27 localhost OTRS-CGI-10[1268]: [Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID: '100a2ac02c0932185baada90a2363a2029' is invalid!!!


The database migration was also successfully completed, so i dont get whats causing the error.
wurzel
Znuny guru
Posts: 3274
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Unable to login after upgrading Otrs from 3.0.11 - 3.1 -

Post by wurzel »

Hi,

could be Browser Caches.

delete all Browser Caches
delete all OTRS Caches

try again

Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Locked