I have upgraded otrs 3.0.11v to 3.1v without any problems, I am even able to login to the agent and customer panel. But when i upgraded the 3.1v to 3.2 i am unable to login to both customer and agent dashboards. I see this error in the log files.
localhost OTRS-CGI-10[1268]: [Error][Kernel::System::AuthSession::DB::GetSessionIDData][Line:159]: Unknown column 'id' in 'field list', SQL: '#012 SELECT id, data_key, data_value, serialized#012 FROM sessions#012 WHERE session_id = ?#012 ORDER BY id ASC'
Dec 12 12:32:27 localhost OTRS-CGI-10[1268]: [Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID: '100a2ac02c0932185baada90a2363a2029' is invalid!!!
The database migration was also successfully completed, so i dont get whats causing the error.
Unable to login after upgrading Otrs from 3.0.11 - 3.1 - 3.2
Moderator: crythias
Re: Unable to login after upgrading Otrs from 3.0.11 - 3.1 -
Hi,
could be Browser Caches.
delete all Browser Caches
delete all OTRS Caches
try again
Flo
could be Browser Caches.
delete all Browser Caches
delete all OTRS Caches
try again
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.