Hi,
The customer view has a field named Customer Language. data is coming from external source. we want that If Customer Language == 'abc' then at the time of creation of new ticket move the Ticket to the queue ‘xyz’. How can I do this?
Thanks & Regards,
Gaurav
Generic Agent on Customer Language
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Re: Generic Agent on Customer Language
This does not work with GenericAgents as those jobs run based on *Ticket* data. You should write your own Ticket event module (see viewtopic.php?f=60&t=10090&p=39314)
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