Hello to all,
when receiving new tickets, the tickets instead of appearing on "Dashboard" under "New Tickets" are appearing on "Dashboard" but under the tab "Ticket Queue Overview".
Can someone advise me why this is happening?
all advises will be very appreciated,
Regards
Ticket Overview
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Ticket Overview
What's your OTRS version? (please update your signature)
How are the tickets created? Inbound email, customer web, or Agent creation?
Which of the "sub" views (Locked Tickets, My Queues, All) are you looking at on the dashboard?
How are the tickets created? Inbound email, customer web, or Agent creation?
Which of the "sub" views (Locked Tickets, My Queues, All) are you looking at on the dashboard?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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MarcoPBC
- Znuny newbie
- Posts: 28
- Joined: 17 Oct 2013, 16:21
- Znuny Version: OTRS 3.3
- Real Name: Marco Cruz
Re: Ticket Overview
Hello,
OTRS Version - 3.3.1 on windows.
Tickets are created by inbound email.
View's Dashboard: New tickets and Tickets Queue overview.
When receiving new inbound email ticket, the tickets instead of appearing "New Tickets" appears under "Ticket Queue Overview".
Thanks
Regards
OTRS Version - 3.3.1 on windows.
Tickets are created by inbound email.
View's Dashboard: New tickets and Tickets Queue overview.
When receiving new inbound email ticket, the tickets instead of appearing "New Tickets" appears under "Ticket Queue Overview".
Thanks
Regards
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Ticket Overview
Under "New Tickets", what's selected?
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OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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MarcoPBC
- Znuny newbie
- Posts: 28
- Joined: 17 Oct 2013, 16:21
- Znuny Version: OTRS 3.3
- Real Name: Marco Cruz
Re: Ticket Overview
Hi crythias,
thanks for the help, I have installed the 3.3.3 version, and I import the database from the older version, and now all is ok.
best regards
thanks for the help, I have installed the 3.3.3 version, and I import the database from the older version, and now all is ok.
best regards