Hi,
Since installing the "OTRSAdvancedEscalations" package, the following tags are not showing any values when a notification email is generated:
<OTRS_TICKET_EscalationDestinationDate>
<OTRS_TICKET_EscalationDestinationIn>
<OTRS_TICKET_FirstResponseTimeDestinationDate>
<OTRS_TICKET_SolutionTimeDestinationDate>
Please can you confirm what the new tags should be, or am I doing something wrong?
Kind regards,
Kerry.
Ticket escalation notification tags.
Moderator: crythias
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kerryrsmith
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Ticket escalation notification tags.
Last edited by crythias on 24 Jan 2014, 16:25, edited 1 time in total.
Reason: link added for convenience
Reason: link added for convenience
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crythias
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Re: Ticket escalation notification tags.
As this is a Feature Add-On,
Please consult the vendor for support.Service Contract customers get exclusive access to these additional features
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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kerryrsmith
- Znuny newbie
- Posts: 20
- Joined: 05 Jul 2011, 13:25
- Znuny Version: 3
Re: Ticket escalation notification tags.
Thanks. I'll log a ticket with OTRS.